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Terms and conditions

Terms and Conditions for the Provision of Digital Content

Below you will find the terms and conditions applicable to the provision of digital products (digital content), including online courses, webinars, e-books, consultations, and other digital products, offered through the web interface https://explore-prague.com.

I. IMPORTANT TERMS AND ABBREVIATIONS

These capitalized terms used in these Terms and Conditions (hereinafter referred to as „T&C“) shall have the following meanings:

  1. T&C
    These Terms and Conditions.
  2. PROVIDER
    Kateřina Hajná
    Registered in the Trade Register, ID No.: 23154101
    Not a VAT payer.
    Registered Office: Pod hotelem 10, 100 00, Prague 10, Czech Republic
    E-mail: info@explore-prague.com
    Phone: +420 725 994 959
  3. USER
    The person who enters into a Contract with me as the Provider regarding a Product. The User may be an entrepreneur or a Consumer.
  4. CONSUMER
    A natural person acting outside the scope of their business or profession when concluding the Contract with me. If you provide a company registration number (IČO) in the order form, I will assume you are acting as an entrepreneur.
  5. CONTRACT
    The Contract for the provision of digital content concluded between me as the Provider and you as the User. Under the Contract, I undertake to provide you with access to the Product for your personal use, and you agree to pay the Price and provide your personal data. The Contract consists of your Order, my confirmation of the Order, and these T&C. The Contract is concluded in Czech or English and is stored electronically; it is not accessible to the User (you will receive a confirmation of the concluded Contract via e-mail).
  6. PRODUCT
    A personalized itinerary, online course, webinar, consultation, e-book, or any other digital content product that is the subject of the Contract concluded via the Web Interface.
  7. ORDER
    A duly completed and submitted electronic order form representing your offer to conclude the Contract.
  8. PRICE
    My fee for providing you access to the selected Product, as stated in the Order. All prices are in Czech crowns (CZK).
  9. WEB INTERFACE
    The website interface at https://explore-prague.com.
  10. WEBSITE
    The website at https://explore-prague.com.
  11. CIVIL CODE (CC)
    Act No. 89/2012 Coll., the Civil Code, as amended.

II. LIABILITY

As a User, you acknowledge that you use the digital content at your own risk and that it is up to you how you use the information and what results you achieve. I, as the Provider, am not responsible for the results you achieve using the Product or for any potential material or non-material damage. The digital content does not replace medical care.

III. INFORMATION ON THE WEBSITE

  1. Any reviews of the Products or of me as the Provider listed on the Website come from individuals who have genuinely accessed the digital content. I verify the authenticity of reviews by checking my records of confirmed Orders. Not all submitted reviews may be published on the Website; I select which ones to display.
  2. Each Product listed on the Website includes a description, price, duration of access, and other details. These descriptions are informational and do not constitute an offer to contract under Section 1732(2) of the Civil Code.

IV. ORDER AND CONTRACT CONCLUSION

  1. The Product is ordered via the Web Interface by submitting a properly filled-in Order form. The final Price will be determined after you confirm the e-mailed offer.
  2. You may check and change the filled-in information before submitting the Order. By clicking “Order with payment obligation,” you submit a binding Order. You may cancel or modify your Order within 24 hours after submission.
  3. I will confirm the receipt of your Order by e-mail, including a summary of the Order and these T&C in PDF format. The Contract is concluded upon delivery of this confirmation e-mail, which also includes your express consent to start performance before the withdrawal period ends.

V. PRICE AND PAYMENT METHOD

PRODUCT PRICE

  1. Product prices on the Website are current and may change. The applicable price is the one valid at the time of your Order. Prices may increase if you add extra activities beyond the standard package. No shipping or access fees apply. The final price includes a deposit and a final invoice.
  2. If there is an obvious pricing error (e.g., a typo), I am not obliged to provide the Product at the incorrect price and may withdraw from the Contract.
  3. Access to the paid Product is granted only after full payment of the Price.

PAYMENT METHODS

  1. You can pay the invoice using: Bank transfer or QR code (included in the invoice)
  2. Payment instructions are included in the confirmation e-mail.

DUE DATE

  1. The Price must be paid within 7 days of the confirmation e-mail (Contract conclusion). The payment is considered made once the amount is credited to my bank account.

VI. CONSULTATIONS

  1. Consultations are provided exclusively online.
  2. They take place on Google Meet or WhatsApp. You will receive a link in advance. A recording may be made and shared only with the User.
  3. Payment is due in advance unless stated otherwise.
  4. Consultations begin on time. User delays count towards the session. Provider delays will be compensated as agreed.
  5. If cancelled by the User at least 24 hours in advance, a new date is offered or payment is refunded. Cancellations under 24 hours are non-refundable.
  6. The Provider agrees to maintain confidentiality.

VII. ACCESS TO DIGITAL CONTENT

METHOD OF ACCESS

  1. Digital itineraries will be delivered within 5 days of payment confirmation.
  2. They will be sent in formats such as PDF, DOCX, or JPG, to your e-mail address, either as an attachment or a downloadable link.
  3. If a different method is specified (e.g., Facebook group access), that method will be used.

TIME OF ACCESS

  1. Access is granted no later than the 5th day after payment.

ACCESS DURATION

  1. Digital content is available indefinitely.

UPDATES

  1. The digital content is provided in the most recent version available at the time of the Contract. It is not updated afterwards.

FUNCTIONALITY REQUIREMENTS

  1. You must have hardware and software capable of opening DOCX, PDF, playing video/audio files, a stable internet connection, and a functional e-mail inbox.
  2. You are responsible for ensuring compatibility with your digital environment.

VIII. COPYRIGHT AND CONFIDENTIALITY

  1. The Product’s digital content is copyrighted. You may use it only for your personal use. You may not distribute or share it, in full or in part, in any form, without prior written consent.
  2. Any copyright or confidentiality violations entitle me to revoke your access and claim damages. Such violations may also be prosecuted under copyright and criminal law.

IX. WITHDRAWAL FROM THE CONTRACT

  1. Consumers generally have the right to withdraw within 14 days of Contract conclusion when contracting online. If you check the box “I agree to begin performance before the end of the withdrawal period and acknowledge that I forfeit my right to withdraw,” you waive this right.
  2. If digital content is not delivered within 14 days and you are a Consumer, you may withdraw without giving a reason. Use the withdrawal form below.
  3. If a paid Product is involved, I will confirm receipt of your withdrawal notice and refund your payment within 14 days using the original payment method (unless agreed otherwise).
  4. Users may also withdraw under statutory or contractual conditions. I may withdraw if you breach the Contract (e.g., copyright violation or unauthorized access), and revoke your access immediately.
  5. I may also withdraw due to low enrollment or other serious reasons. You’ll be refunded unless we agree to apply your payment to another Product.
  6. If you fail to pay within 10 days after the due date, the Contract is automatically terminated.
  7. If a bonus was provided with the Product, withdrawal from the Contract also nullifies the bonus. You must return or forfeit access to the bonus within 14 days.

X. COMPLAINTS

  1. After the Product has been made accessible to you, please check the functionality and availability of its digital content as soon as possible, and if you discover any deficiencies or defects, please contact me so that I can remedy the issue. It may happen that the digital content is temporarily unavailable due to data maintenance or server outages. The Website may be updated without prior notice.
  2. If you do not find the Product or access credentials in your e-mail inbox within the time frame stated in these Terms and Conditions (see „Time of Digital Content Accessibility“), please first check your „bulk“ or „spam“ folders. If the Product or access credentials are not there either, please contact me so I can remedy the situation.
  3. In the event that the digital content of the Product is not in conformity with the Agreement, you are entitled to rights from defective performance in accordance with the relevant provisions of the Civil Code.
  4. You are not entitled to rights from defective performance in the event of defects caused by improper use or storage of the Product. You are also not entitled to such rights in the case of missing updates (see above in these Terms – „Digital Content Updates“). Furthermore, I am not liable for unavailability or other defects of the digital content in the case of an unsuitable digital environment (i.e., if you do not have the required technical and software equipment or network connection as stated in these Terms – see „Functionality of Digital Content, Technical and Software Equipment“). To verify whether the defect occurred due to an unsuitable digital environment, you are legally obliged to provide the necessary cooperation to a reasonably required extent and using technically accessible means that are as minimally disruptive to you as possible. If you refuse to provide such cooperation, you are entitled to rights from defective performance only if you prove that the digital content of the Product is not in conformity with the Agreement.
  5. You may exercise your rights from defective performance (file a complaint) using the contact details provided above in these „T&C“ (e-mail).

XII. HANDLING COMPLAINTS, CONSUMER DISPUTE RESOLUTION

  1. 1. If you have any complaints regarding the concluded Agreement, its performance, or my activities, please contact me using one of the contact addresses listed above in these Terms and Conditions.
  2. The following authorities supervise compliance with my obligations under the applicable legal regulations: the Czech Trade Inspection Authority, the Trade Licensing Office in Prague, and the Office for Personal Data Protection (in matters relating to the processing of personal data).
  3. Any dispute between me as the Provider and you as the User shall be resolved primarily through amicable means. If you are a Consumer and a dispute arises between us from the concluded Agreement or in connection with it, you have the right to out-of-court dispute resolution. The entity for out-of-court consumer dispute resolution in such a case is the Czech Trade Inspection Authority. All details regarding out-of-court dispute resolution can be found on the website of the Czech Trade Inspection Authority (www.coi.cz).

XII. FINAL PROVISIONS

  1. These Terms and Conditions are published on the Website and are directly referenced in the order forms for the Products. By submitting the completed order form via the Web Interface, you confirm that you are familiar with the content of the Terms and Conditions and that you agree to them. I will also send you these Terms and Conditions in PDF or a similar format as an attachment to the e-mail confirming your Order.
  2. The Agreement is concluded for a definite period, until the obligations of the Provider and the User arising from the Agreement have been fulfilled.
  3. The contractual relationship between me as the Provider and you as the User is governed by the following legal regulations: the Civil Code, and if you are a Consumer, also by Act No. 634/1992 Coll., on Consumer Protection, as amended.
  4. The principles of personal data processing can be found in the Information on Personal Data Processing, which is published on the Website and directly referenced in the order forms for the Products.
  5. If any provision of these Terms and Conditions becomes invalid or ineffective, a provision whose meaning most closely approximates the invalid or ineffective provision shall apply in its place. The invalidity or ineffectiveness of a provision does not affect the validity and effectiveness of the remaining provisions.
  6. I am entitled to unilaterally amend these Terms and Conditions. For you as the User, the version of the Terms and Conditions effective on the date of your Order shall apply.
  7. These Terms and Conditions are effective from June 17, 2025.


I firmly believe that our cooperation will be mutually satisfactory. Kateřina Hajná

WITHDRAWAL FORM

(fill out this form and send it back only if you wish to withdraw from the contract)

Notification of withdrawal from the contract

Addressee: Kateřina Hajná, Pod hotelem 10, Prague 10, 100 00, info@explore-prague.com

I/we () hereby give notice that I/we () withdraw from the contract for the purchase of the
following goods ()/for the provision of the following services ():
Order date / receipt date ():
Name(s) and surname(s) of consumer(s) ():
Address of consumer(s) ():
Bank account number for refund:
Signature of consumer(s) ():
(only if this form is sent in paper form)
Date:

(*) Delete as appropriate or fill in the required information.